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Kaleo [kal-eh-o]
Empowering all people to celebrate individual beauty.
The Kaleo Collective seeks out and celebrates the individual beauty in everyone, the small moments in each day that make us smile and the places in the world around us that bring us joy. We want to build a more positive future through our actions – no photoshopping, no filters, giving back to our community, celebrating individuality, recyclable packaging, no single use plastic, tool recycling.
By purchasing your Kaleo Professional Iron you’ve become the newest member of our Collective of like-minded people. Those who look for the beauty around them and strive to create a more positive future through their actions. We’re doing what we can by breaking down ideals and stereotypes, keeping it real, giving back to our community and making sure our products have minimal impact on the world around us – we’re so glad you’ve joined us!
Our Collective of stylists are constantly developing styling inspiration that is tailored to your hair type and length, face shape and different occasions to help you feel good in your own skin & bring a smile to your day.
To get in touch with out friendly customer care team, simply contact us here.
Thank you for your interest in joining the Kaleo Collective. The distributor for Kaleo in Australia and New Zealand is The Haircare Group.
Simply complete this form via their website and they will be in touch to discuss your interest further.
All Kaleo packaging is recyclable, and we do use any single use plastic. Please refer to the box and sleeve for the individual recycling instructions.
If you are not already registered, please register today by;
For at home use, your registration activates our three-year warranty.
If a fault, covered under our warranty terms and conditions occurs within the warranty period, we’ll repair or replace the tool.
It makes any future warranty claims smoother as we’ll have your proof of purchased stored.
If you are having trouble scanning the QR code to register your tool, please try;
If you are still having difficulties, please contact our friendly customer support team with a photo of your QR code and proof of purchase.
Please refer above to “How do I register my Kaleo tool?”. If you still continue to have issues, please contact us.
The QR code on your tool acts as your receipt and serial number. If it is missing or removed for your tool, you warranty is void.
We strong recommend that your register your tools as soon as you received it.
At home use:
If the products is only used for personal use at home, the standard warranty period is 24 months (2 years) from purchase date. Register your product for an extended warranty period of 36 months (3 years).
Salon Professional use:
If the product us is only used professionally in salon, the standard warranty is 12 months (1 year) from purchase date.
Our warranty does not cover:
At home use:
If you are not already registered, please register your tool today by scanning the QR code on your tool and following the prompts.
You will be able to make a claim in the same process.
Scan QR code on your tool. This will take you to our warranty claim porthole, where you can login and make your claim.
We will email you the instructions on the next steps to work through your warranty claim with you, in order to get you a working tool as quickly as possible.
You won’t need to provide proof of purchase again, as you are already registered.
Salon Professional use:
All profession warranty claims need to be submitted through the distributor, The Haircare Group. Simply submit this form and they will contact you directly.
If you think your product is faulty, please submit a warranty claim.
If a tool was replaced due to warranty, the remaining warranty period from your original tool will be transferred to your new tool.
We cannot recommend any unofficial repair services. Unofficial services can do further damage to your tools that will not be covered under our warranty terms and conditions.
If you have a problem with your tool, please contact us and we’ll advise you of the next steps.
The Professional Wide Iron has 50% wider plates than the Professional Iron, helping to make straightening thick or longer hair easier.
When choosing the right temperature, hotter is not always better.
Too much heat and you risk serious damage to your hair by making it dry and brittle which leads to breakage. We recommend using a lower temperature if your hair is damaged and already prone to breakage, fine and for areas prone to extra damage like the hair that frames your face.
Here’s a guide showing the temperatures our stylists would use to achieve lasting curls or waves. Try the recommended temperature for your hair type and see what works for you.
Pro tip: if you have trouble with your hair dropping out when you curl it – try turning the temperature down and see the difference.
Professional Curling Tong:
Hair Type | Temperature Recommendation |
Fine | 125˚ C |
Medium | 150˚ C |
Thick | 175˚ C |
Professional Iron & Professional Wide Iron:
Hair Type | Natural straight | Flicks & Fringes | Beach waves | Soft curls | Tight curls | Poker Straight |
Fine | 100˚ C | 100˚ C | 100˚ C | 125˚ C | 150˚ C | 150˚ C |
Medium | 150˚ C | 150˚ C | 150˚ C | 175˚ C | 200˚ C | 200˚ C |
Thick | 150˚ C | 175˚ C | 175˚ C | 200˚ C | 200˚ C | 200˚ C |
Kaleo Professional Styling Tools have been created in Australia and are dual voltage (220-240V) which means they can be used world wide.
You will need to ensure you have a correct adaptor to use internationally. Always check your destination’s voltage before you make your trip.
Turning on:
Temperature settings:
Your iron will start at the default temperature of 160ºC, to adjust the temperature press the + or – button. The temperature can be increased or decreased in 10ºC increments between 160ºC – 230ºC. The temperature will flash 3x then stay constant to indicate the temperature selected.
Your iron will display its current temperature as it moves to your chosen temperature, so you always know when it’s ready and what temperature you’re using on your hair.
Your iron will default to that temperature you used it at last and next time you use it, will start at that temperature.
Turning off:
Pro tips:
Turning on:
Temperature settings:
Your tool will start at the default temperature of 120oC, to adjust the temperature press the + or – button. The temperature can be increased or decreased in 5oC increments between 120oC – 230oC. The temperature will flash 3x then stay constant to indicate the temperature selected.
Your tool will display its current temperature as it moves to your chosen temperature so you always know when it’s ready and what temperature you’re using on your hair.
Your tool will remember the temperature you used it at last and next time you use it, will start at that temperature.
Turning off:
Pro tips:
When not in use, remember to unplug your tool, allow it to cool completely and store it out of reach of children in a safe and dry location.
Never wrap the cord around the tool as this will cause the cord to wear prematurely and break.
Handle cord carefully and avoid jerking, bending sharply, twisting, or straining cords, especially at plug connections
To adjust the temperature press the + or – button. The temperature can be increased or decreased in 10ºC increments on the irons and 5 ºC increments on the clip curler. The temperature will flash 3x then stay constant to indicate the temperature selected.
Your tool display its current temperature as it moves to your chosen temperature, so you always know when it’s ready and what temperature you’re using on your hair.
Your tool will default to that temperature you used it at last and next time you use it, will start at that temperature.
Read more about selecting the right temperature or your hair.
We have included a lock feature on our irons for safer storage and to reduce risk of scalding. To unlock your iron, remove the heat resistance cover and slide the lock/unlock switch to release the plates.
Every time you use heat on your hair you should ensure you protect it with a quality heat protectant. Apply to your hair and comb through to ensure its evenly distributed before you get started.
Cleaning:
Before cleaning your Kaleo hot tools ensure that it is unplugged from the power socket and completely cold.
To achieve the best results, we recommend:
Product Build-up:
If there is product build up on your curler or iron that a damp cloth cannot remove, do not use harsh detergents, abrasives, solvents or chemical cleaners and never immerse your hot tools in water.
Use a cleaner specially formulated for curler or flat irons, these non-toxic cleaners quickly and safely remove build up caused by most styling products.
Maintenance:
WARNING: If any malfunction occurs, do not attempt to repair it yourself. Kaleo product do not have user-serviceable parts. Please contact us about maintenance and repairs.
The Kaleo Professional Irons have tourmaline infused ceramic floating plates which reduce tension on the hair which minimise split ends and breakage while styling.
Our proprietary tourmaline infused ceramic coating was created to protect your hair while styling.
Tourmaline creates negative ions to smooth the cuticle & fight frizz.
Ceramic ensures your tool heats up quickly and evenly leading to less damage and consistent results.
For any enquiries please contact us.
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