Kaleo Pty Ltd respects your privacy. Your visit to this website https://kaleohair.com.au/ is subject to this Privacy Policy and the other sections of the Terms and Conditions; therefore you must carefully review the Terms and Conditions and this Privacy Policy. If you do not agree to any aspect of the Terms and Conditions or this Privacy Policy, please immediately leave the Site, and do not access or use it.
Words that are specifically defined in the Terms and Conditions have the same meaning in this Privacy Policy.
This Privacy Policy also applies to Kaleo Pty Ltd.’s offline business activities.
Please note that this Privacy Policy governs only information provided to Kaleo Pty Ltd. It does not govern any other information or communications originating from third parties that may reference Kaleo Pty Ltd or its Products.
Kaleo Pty Ltd is bound by the Privacy Act 1988 (Cth) (“Privacy Act”) regarding the manner in which it handles your personal information, and it will strictly comply with all relevant legislative requirements. This Privacy Policy sets out Kaleo Pty Ltd.’s information handling procedures and the rights and obligations that both you and Kaleo Pty Ltd have in relation to your personal information. In the event of any inconsistency, the legislative requirements will override the provisions of this document.
You may choose to provide Kaleo Pty Ltd with personal information when you visit the Site. For example, if you would like to make a purchase, you will be asked to provide your contact information (name, email address, mailing address, and telephone number) as well as your delivery and billing address, credit card number and expiration date. If you would like to register an account at the Site, then as part of this you may also disclose personal information to Kaleo Pty Ltd.
If you purchase goods from Kaleo Pty Ltd offline, you may also provide Kaleo Pty Ltd with personal information.
Kaleo Pty Ltd uses various social media networks in its business, including Facebook and Instagram. You may interact with Kaleo Pty Ltd’s social media accounts, and by doing so, you may provide personal information to Kaleo Pty Ltd.
In addition to your personal details (name, addresses, telephone and email contact details), other kinds of personal information that Kaleo Pty Ltd may collect and hold from time to time includes:
Kaleo Pty Ltd will collect personal information about you in the following ways:
If it is reasonable and practical do so, Kaleo Pty Ltd will collect personal information about you only from you. In the course of operating the Site and its business, however, Kaleo Pty Ltd may collect personal information from third parties such as suppliers, advertisers, mailing lists, recruitment agencies, credit information agencies, contractors, clients and business partners.
If Kaleo Pty Ltd collect personal information about you from a third party Kaleo Pty Ltd will, where appropriate, request that the third party inform you that Kaleo Pty Ltd is holding such information, how Kaleo Pty Ltd will use and disclose it, and that you may contact us to gain access to and correct and update the information.
When Kaleo Pty Ltd collect personal information from you, Kaleo Pty Ltd will take reasonable steps to notify you or ensure you are aware of:
Some of the above information is included in this Privacy Policy.
If you would prefer that Kaleo Pty Ltd not collect any personal information from you, please do not provide Kaleo Pty Ltd with any such information (unfortunately, this means you will be unable to access the Site, or Purchase products through the Site).
Kaleo Pty Ltd will only collect personal information where it is reasonably necessary to do so for the conduct of its business. Any collection of personal information by us will be fair and lawful and will not be intrusive.
Personal information collected from you will be used for the purposes of processing Product orders placed by you through the Site, and may be shared with a third party for the purposes of fulfilling and delivering your order. It will also be used to process and fulfil any orders for goods you submit offline.
If you choose to register an account with Kaleo Pty Ltd via the Site, any personal information you provide as part of the sign-up process will also be used by Kaleo Pty Ltd to monitor your account activities and provide you with the functionality and features of the Site.
If you have elected to provide Kaleo Pty Ltd with your contact information, Kaleo Pty Ltd may provide you with service related announcements concerning the Site or its social media accounts by any means, including email, SMS, MMS or messages through social media networks. Kaleo Pty Ltd may also contact you regarding your customer service requests or questions, interactions with Kaleo Pty Ltd’s social media accounts, or regarding your order for Products. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Kaleo Pty Ltd offers its customers.
If you so elect, the information you provide may be used by Kaleo Pty Ltd to create and deliver to you marketing, advertising and promotional emails and content such as Kaleo Pty Ltd’s newsletters, surveys or other email or social media network messages containing Product and event information, cosmetics tips or promotions (“Communications”). If you do elect to receive Communications and later decide that you would no longer like to receive them please notify Kaleo Pty Ltd – see Section 7(b) below.
You may hear from Kaleo Pty Ltd via mail, email, SMS, MMS, phone or your social media accounts even if you have not elected to receive Communications. If you do not wish to receive these communications, please notify Kaleo Pty Ltd – see Section 7(b) below.
Kaleo Pty Ltd may use your personal information to provide you with customised content and advertising, service and use of the Site. For example, Kaleo Pty Ltd may suggest Products that would be of particular interest to you, based upon your purchase history and activity.
On occasion, Kaleo Pty Ltd may offer promotions through the Site or its social media accounts, such as special events like sales and competitions, and other offerings such as questionnaires and surveys directed towards improving the Site, its social media presence and Kaleo Pty Ltd’s Product offerings. There may be specific rules applicable to these promotions that explain how any personal information you provide will be processed. You should review any applicable rules before participating. The use of personal information in connection with such promotions will be governed by this Privacy Policy, together with any additional terms and conditions which may apply to a particular promotion.
Kaleo Pty Ltd uses various technologies to collect information about your visit to the Site and to enhance and customise your experience on the Site. These may include cookies, web beacons, tracking pixels or links and similar technologies. For example, Kaleo Pty Ltd may collect the numerical Internet Protocol (IP) address identifying your computer or device which may indicate your geographic location. These technologies may provide a variety of information such as whether you have visited the Site before. They also may enable you to save your preferences. These technologies, in conjunction with your personal information, may be used by Kaleo Pty Ltd from time to time in connection with the Site for purposes including but not limited to storing your preferences, and purchase history, to authenticate sessions, to customise material that is made available to you, or to otherwise make the Site and all its functionality available to you. You acknowledge that if you set your computer to reject and/or block these technologies, including cookies, you may restrict your access to certain features of the Site.
Kaleo Pty Ltd will hold personal information as either physical records, records on Kaleo Pty Ltd’s servers, and in some cases, records on third party servers, which may be located overseas.
Kaleo Pty Ltd takes active steps to hold all hard copy and electronic records of personal information in a secure manner to ensure that they are protected from misuse, interference and loss, and unauthorised access, modification or disclosure.
Kaleo Pty Ltd has procedures in place to destroy or de-identify personal information once it is no longer needed for a valid purpose or required to be kept by law.
In general, Kaleo Pty Ltd will collect, hold, use and disclose personal information for the purposes of providing or offering goods and services to you.
By providing Kaleo Pty Ltd with your personal information, you consent to Kaleo Pty Ltd using and disclosing your personal information for the purposes described in Section 2 above.
There may be circumstances in which Kaleo Pty Ltd is authorised or required by law to use or disclose your personal information. For instance, a number of laws require the provision of personal information to third parties, including the Corporations Act 2001 (Cth). The precise information required to be provided will vary depending on the circumstances requiring disclosure of that information. Other circumstances are described in Section 4 below.
Kaleo Pty Ltd will not provide your personal information to third parties for their use in marketing their products or services to you without your consent, except as described below in this Section 4 . In addition, Kaleo Pty Ltd does not sell or otherwise disclose personal information about Site visitors or users except as described here.
Any disclosure that is required to be made to any third party will be made primarily for the purpose of providing or offering goods and services to you. If Kaleo Pty Ltd discloses information to a third party, Kaleo Pty Ltd generally requires that the third party protect your information to the same extent that Kaleo Pty Ltd does.
Kaleo Pty Ltd may share your personal information with its related entities and other partners and associates that distribute and market Kaleo Pty Ltd Products (“Affiliates”). Affiliates may use this information in accordance with this Privacy Policy. If you prefer that Kaleo Pty Ltd does not share your personal information with its Affiliates, please do not provide it. Unfortunately, Kaleo Pty Ltd is unable to offer the benefits of the Site or sell Products to anyone who does not consent to the sharing of their personal information with its Affiliates.
Kaleo Pty Ltd may retain other companies and individuals to perform functions on its behalf in connection with the Site, such as web hosting companies and delivery fulfilment companies. This includes the providers of the Windcave Limited Partnership and Afterpay Australia Pty Ltd who are engaged by Kaleo Pty Ltd to process payments made through the Site. Kaleo Pty Ltd may also engage third parties to provide assistance in respect of any credit applied for or granted to you, including credit information agencies and debt collection agencies. Such third parties may be provided with access to personal information needed to perform their functions but may not use such information other than on Kaleo Pty Ltd’s behalf and in accordance with this Privacy Policy.
As described in this policy, we use technologies, such as cookies, to customise content and advertising, to provide social media features and to analyse traffic to the Site. We also share information about your use of our Site with our trusted social media, advertising and analytics partners.
On certain occasions you may be offered the opportunity to consent to the sharing of your information with a third party. If you consent, Kaleo Pty Ltd will share your information with such third party and the information you provide may be used by such third party for their own purposes and in accordance with their own policies. This may include marketing activities.
From time to time, Kaleo Pty Ltd may as part of its business sell or transfer certain assets to Affiliates or unrelated third parties. By submitting your personal information on the Site you agree that your data may be transferred to such parties. You may choose not to have your information transferred as a business asset by contacting Kaleo Pty Ltd as described in the Section 7(b) below.
Kaleo Pty Ltd may disclose any information it deems necessary, in its sole discretion, to comply with any applicable law, regulation, legal process or governmental request. In addition, Kaleo Pty Ltd may disclose any information when it believes, in its sole discretion, disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with suspected or actual illegal activity i.e. to avoid, lessen or prevent a serious emergency or crime. If Kaleo Pty Ltd uses or discloses personal information about you in those circumstances Kaleo Pty Ltd will make a written record of such use or disclosure.
As at the date of this Privacy Policy, Kaleo Pty Ltd is not likely to disclose personal information to any category of overseas recipients. If in future Kaleo Pty Ltd proposes to disclose personal information overseas, it will do so in compliance with the requirements of the Privacy Act. We will, where practicable, advise you of the countries in which any overseas recipients are likely to be located.
By providing your personal information to Kaleo Pty Ltd you consent to Kaleo Pty Ltd disclosing your personal information to any such overseas recipients for purposes necessary or useful in the course of operating its business, and agree that Australian Privacy Principle 8.1 (as set out in the Privacy Act) will not apply to such disclosures. For the avoidance of doubt, in the event that an overseas recipient breaches the Australian Privacy Principles, that entity will not be bound by, and you will not be able seek redress under, the Act.
If you do not want Kaleo Pty Ltd to disclose your information to overseas recipients, please advise us by email to support@kaleo-collective.com.
The Site is not directed to children under the age of eighteen, but if you are under eighteen years of age, you may browse the Site. However, you may not provide personal information to Kaleo Pty Ltd, and must not purchase Products from Kaleo Pty Ltd. Kaleo Pty Ltd does not knowingly collect personal information from children under the age of eighteen, and should it at any time become aware that it has inadvertently received personal information from a visitor under the age of eighteen on the Site or via its social media accounts, it will delete the information from its records.
Kaleo Pty Ltd maintains reasonable safeguards for this Site to protect against unauthorised disclosure, use, alteration or destruction of the personal information you provide on the site. This includes the measures described in Section (t) of the Terms and Conditions. If you have any questions about security at the Site, you can send an email to support@kaleo-collective.com.
This document reflects Kaleo Pty Ltd’s Privacy Policy as at 08/05/2023
Kaleo Pty Ltd may revise this Privacy Policy from time to time, by posting any revisions or changes onto the Site. All revisions and changes will become effective immediately upon posting, or such future date as may be specified in the posting. By continuing to access the Site following any changes becoming effective, you agree to be bound by any revised Privacy Policy. The date of this Privacy Policy will inform you as to whether there have been updates since your last visit.
If you would like to update your contact information, you may do so by sending an email to support@kaleo-collective.com.
You may choose whether or not you would like to receive Communications from Kaleo Pty Ltd. You may change your preferences with respect to Communications at any time by clicking the “unsubscribe” link at the bottom of each Communication you receive from Kaleo Pty Ltd, or emailing Kaleo Pty Ltd at marketing@kaleo-collective.com. You may also choose not to receive mail, SMS or phone communications by emailing Kaleo Pty Ltd at marketing@kaleo-collective.com and specifying that this is your preference.
In addition if you would like to change your other preferences, e.g., with respect to the transfer of data as described in Section IV(c) above, please contact Kaleo Pty Ltd at marketing@kaleo-collective.com
You have a right to request access to your personal information and to request its correction if it is out of date or incorrect.
You may request access or correction at any time by sending a written request to Kaleo Pty Ltd’s Privacy Officer via the contact details set out below.
You do not need to provide a reason for your request for access to your personal information. Kaleo Pty Ltd may charge a small fee for providing access to your personal information if it requires a significant amount of time to locate or collect your information or to present it in an appropriate form. Kaleo Pty Ltd will not charge you to correct your personal information that Kaleo Pty Ltd holds in its Kaleo Pty Ltd’s records.
Kaleo Pty Ltd will respond to all requests for access to or correction of personal information within a reasonable time.
Please note there may be circumstances in which Kaleo Pty Ltd is not able to provide you with access to your information, such as where the requested access will have an unreasonable impact upon the privacy of others or where Kaleo Pty Ltd is required by law to withhold the information. If Kaleo Pty Ltd is unable to provide you with access to your information, or make the amendments which you have requested, Kaleo Pty Ltd will provide you with reasons for this decision.
Kaleo Pty Ltd has taken care to make sure that your visit to the Site is enjoyable, and that your privacy is maintained. If you have any questions or comments about Kaleo Pty Ltd’s privacy practices, please contact the Privacy Officer using the contact details set out below.
If you believe that Kaleo Pty Ltd may have breached the Australian Privacy Principles, or failed to comply with this policy, you may direct your complaint to our Privacy Officer, using the contact details set out below.
Kaleo Pty Ltd takes all complaints seriously, and will respond to your complaint within a reasonable period.
If you are dissatisfied with the handling of your complaint, you may contact the Office of the Australian Information Commissioner as follows:
Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
Telephone: 1300 363 992
Email: enquiries@oaic.gov.au
Where practicable, Kaleo Pty Ltd is required to provide the option for you to deal with us anonymously or under a pseudonym. This option will not be available where Kaleo Pty Ltd is required or authorised by law to deal with individuals who have identified themselves, or if we need to verify your identity in order to provide Products or services to you.
The Privacy Officer can be contacted as follows:
Privacy Officer
Kaleo Pty Ltd
Level 3, 170 Frome Street, Adelaide, SA 5000
Phone: 1300 052 536
Email: support@kaleo-collective.com
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